Who We Serve

1Call1Click.ca is available to assist infants, children and youth from birth to 21 years of age. We cover parts of eastern Ontario including Ottawa, Pembroke, Cornwall, Hawkesbury, and surrounding areas including the counties of: Lanark, Leeds and Grenville; Stormont, Dundas and Glengarry; Prescott-Russell and Renfrew.

• Francophone services
  • Francophone members of the community have access to French language services and culturally appropriate care.

• Indigenous services
  • Recognizing that culture is a key element of care for Indigenous children, youth and their families, 1Call1Click.ca consults and connects with Indigenous communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Indigenous Cultural Safety education.

• Black community services
  • Recognizing that culture is a key element of care for Black children, youth and their families, 1Call1Click.ca consults and connects with Black communities and service providers whenever appropriate. All 1Call1Click.ca staff receive ongoing Cultural Safety education.

• 1Call1Click.ca is also here to help navigate the system for:
  • primary care providers
  • family doctors
  • organizations
  • school boards

If you are 21 years of age and older and need help and support, reach out to AccessMHA and they will help connect you to the service you need.