Winning Strategies for Serving Francophone Clients
The Kids Come First Health Team is committed to French-language health services. As a result, the Linguistic Protocol and its Winning Strategies for serving francophone clients was developed to better meet the needs of francophone children, youth, and their families in the eastern Ontario region.
The Linguistic Protocol is a Kids Come First partnership project between the Kids Come First Francophone Committee, 8 Ontario Health Teams of eastern Ontario, and the Réseau des services de santé en français de l'Est de l'Ontario, a leader in French-language health services planning.
If you have any questions, please send us an e-mail at the following address: winningstrategies@kidscomefirst.ca
Benefits of the Winning Strategies include:
- Increased awareness of Active Offer as a concept among Kids Come First partners;
- Increased identification, training, and retention of employees with French language skills;
- Increased identification of clients whose most comfortable official language is French;
- Enhanced referrals of francophones to a provider who can offer health services in French;
- Increase in the francophone population served in French;
- Improved client satisfaction because of the French-language services received;
- Additional assistance for providers/agencies working on the designation of their health services in French under the French Language Services Act; and
- A common Linguistic Protocol adopted and implemented by all Kids Come First partners.
Last updated: 2024-05-01