Improvements made

This blog post was written by Britt-Mari Sykes – CHEO Family Advisor

I became a family advisor following a five-year period during which my son accessed health care services at CHEO. We were what CHEO calls “frequent flyers”.

• Improvements made

We saw so many big beautiful eyes and tiny feet in long line-ups, and then felt Mother Nature’s chilly nip in the air; and we knew we had to do something to help families wanting testing for their kids at the Brewer Assessment Centre. In less than a week, we rolled out an online booking system (thanks also to some great feedback from you!) so that families could arrange for an appointment from the comfort of their own home.

• Improvements made

— Photo: Alex Munter, CEO, Dr. Jimin Lee, pediatric resident, and Connor McLean, quality improvement advisor.